315 W. Ponce de Leon Ave. #110 Decatur, GA 30030

MON – FRI 7:15AM- 4:30PM

404-537-2521

Patient portal

New Patients Guide

We want all of our patients to feel welcomed, safe, and that they’ve received exceptional care.

You’re in great hands

We want all of our patients to feel welcomed, safe, and that they’ve received exceptional care. We require an initial visit to address any current medical issues, review current medications, and review past medical history. This is not your annual physical (what we call a “wellness visit”) in which the focus is more on prevention than on ongoing problems. At your first visit, we will set the timing for when you should return for the physical/wellness visit. Occasionally, patients have no significant medical issues so the first visit can be turned into the “physical’“, but do not plan on this and it is at the discretion of our providers. We have this policy to ensure a safe and thorough transition into our practice.

New Patient Process

To prioritize accessibility we try to make our new patient process as simple as possible. Please review these basic steps and then head over to our Patient Guide for more detailed information about on-boarding new patients and helping you with the administrative side of receiving care.

Insurance Plans

We are In-Network and accepting new patients with most insurance plans. It is your responsibility to contact your insurance to verify participation with our supervising physician Dr. Chad Costley. If you have a HMO Plan that requires you to select a PCP it is your responsibility to call and have the PCP updated to Dr. Chad Costley. This must be effective on the date of your visit. We do not accept Medicaid at this time.
We also welcome self-pay patients. Please visit our Self-Pay Guide for more information.

Step 1: Review our Policies & FAQ

Prior to booking an appointment, please understand our Practice Policies including Office Visits vs Wellness Exams, Accepted Insurance, Fees & Billing, Lab work, What to Expect, and other pertinent patient info.

It is your responsibility to contact your insurance to verify participation with our supervising physician Dr. Chad Costley. If you have a HMO Plan that requires you to select a PCP it is your responsibility to call and have the PCP updated to Dr. Chad Costley. This must be effective on the date of your visit.

Step 2: New Patient Scheduling

We are currently accepting new patients! To book an appointment, please use the following link to schedule your new patient visit: https://consumer.scheduling.athena.io?locationId=9773-1. Please call the office directly for urgent issues or gender affirming care.

When scheduling, please include the following information and complete necessary registration steps:

  • reason for visit

  • Insurance carrier name, Member ID # and Group #

  • Please be sure to have your medical records faxed to 844-246-7292 prior to your first visit

  • Register for the patient portal and complete self check in at least one week prior to appointment (see Step 3 for further details)

Step 3: Complete e-Check in

All New Patients will receive a portal registration invite and an e-Check in link prior to the appointment. Please complete this promptly upon receipt to ensure that all of your information is correct in our system, to sign off on all electronic forms, and to confirm your appointment.

We ask that you complete this registration process at least one week prior to your appointment. In order to provide a comprehensive and efficient first visit, your appointment will be canceled if this information is not received 3 days prior to your appointment.

See our Resources